Refund Policy

Items purchased can be returned for a full refund within 7 days as long as equipment and packaging is NEW/UNOPENED. Must be in "as new" condition, free of visible marks, scratches or defects, and complete with all original components and packaging materials.

Exception: All cameras and lenses have a 15% restocking fee.

All other equipment that is OPENED/USED will be subject to a 15% restocking fee or refusal of return at the stores discretion. Returns beyond 7 days will be refused, unless at manager discretion, it is decided to allow store credit or be treated as a trade in.

If you claimed a mail in rebate, you are not eligible for a return.

All returns are subject to inspection and return approval by a manager.

The following conditions must be met for products to qualify for refunds or exchanges:

• The item must be accompanied by the original receipt (not a copy).
• The total will be refunded to your original method of payment or a gift card if this is not present.
• If refunded by credit card or debit, the original cardholder must be present.
• For security purposes cash purchases will be refunded by check, and may take up to 10 business days to process.
• If purchased online see online sales return policy.

The following items will not be accepted for return at anytime. Sales are final:

• Any discontinued, final sale, close out or clearance items.
• All Software
• Open memory cards
• Non-stocked special order items
• Film, due to its perishable nature
• Photographic paper, due to its perishable nature
• Batteries
• Light Bulbs
• Ink cartridges and opened printers
• Any open educational materials - This includes opened books, videos & software in all formats
• All and any content that is downloaded or provided digitally
• Labor, delivery, repair or installation charges.
• Drones or flying cameras.
• Motorized Gimbals
• DJI Cameras